The term “Awesome Admin” is everywhere but she considers herself an “Accidental Admin” and that is how she made her journey in Salesforce ecosystem.
Stacey didn’t set out to be a System Administrator, nor did she actually plan to learn Salesforce at all. As a matter of fact, she wasn’t even in technology. She was a recruiter for the nuclear power industry. They use to hire contractors for short term projects. Each project needed contractors with a variety of skills, certifications, and experience levels. They tracked these requirements in Excel spreadsheets and used to store information on their contractors with Outlook contact cards. … Yikes! That was not the best way for accomplishing the target. In the course of her journey, there were many frustrations! At times like, when she couldn’t update a project spreadsheet that another recruiter was working in or when a contractor would get calls for a job which he had already accepted because each recruiter was working disconnected. Clearly, there was a better way.
She believes that one of her best and worst features is that she is really nosey. Sometimes, being nosey gets her in trouble. But often, it leads to exciting new paths in life. So, when her recruiting manager kept talking about a new Applicant Tracking System, she had the zeal to know more. She used to ask him about the new system and from where she could learn it. Then, finally, that day came when her manager handed her login credentials to a new Salesforce org and asked her to learn the system, configure the system and teach the system to everyone.
Woah! Talk about being thrown into the deep end; Stacey had no idea what she had just stepped in to. “It is not in the stars to hold our destiny but in ourselves”. And Stacey did the same.
Becoming self-taught in Salesforce was difficult. There was so much that she didn’t know, but her strong determination was her highlight. There were things like when she was asked to add a new field, sometimes she had to go to Setup-Customize-Accounts and at others Setup-Create-Objects-Job Applicants. It just didn’t make sense to her. Not knowing the difference between standard versus custom configurations was a challenge. Not understanding system architecture and how the objects relate to one another made reporting irritating for her at times. But the largest hurdle she faced was not knowing how to move forward. She grasped what was asked to learn to get set up, mainly through Google searches. But it wasn’t until she came across with the Trailblazer Community that she really saw a future in Salesforce.
Being connected with the community introduced her to people whom she could collaborate with, learn from, and get inspired. One of the first people she connected with was Salesforce MVP Cheryl Feldman. The way Cheryl took the time to answer questions and offered to meet with her whenever she visited NYC was huge! She encouraged her to participate in user groups, both in person and virtually. There Stacey heard many stories of how Salesforce was transforming the business and that inspired her to do more with her org.
Her involvement in the Salesforce community also made her learn about Salesforce Certifications and she swiftly sought both her Admin and Advanced Admin credentials. Later, her Salesforce career led into a Pardot career and she expanded by becoming the Pardot Specialist. She did Pardot Consultant certifications as well.
After 7+ years of Salesforce, she still believes that being involved in the community is one of the best things anyone can do for establishing a career in Salesforce. Meet people, share your knowledge and be inspired. Whether you are 1 of a thousand employees in your office or flying solo and working remote, you need people in the community. The Reports & Dashboard group will help each and everyone to build the right report. The local user group also offer to make great local connections for coming across with new opportunities. The community events, such as India Dreamin’ or Southeast Dreamin’, recharges Salesforce people and highlight the next great features in Salesforce. The Getting Started group is where one can give back to those who are just beginning their Salesforce journey.
We’re all Awesome Admins. We all have a story to share that will encourage someone and inspire everyone. We all have questions that others can assist with. And we all possess some valuable knowledge to share. Salesforce has a long tradition of giving back to the community and Stacey is growing, progressing with this motto.